Prepaid Card & Financial Services Customer Service

Program Overview

• Opportunity Type: Work From Home Independent Contractor
• Industry: Financial Services / Prepaid Cards
• Pay During Training – Phase 1: $7.64 per hour
• Pay During Training – Phase 2: $14.50 per hour
• After Training Hourly Pay: $14.50 per hour
• Certification Begins: November 2, 2026
• Certification Ends: January 18, 2027
• Class Schedule: Monday through Friday
• Class Length: 6 hours per day
• Class Times: 9:00 AM – 3:00 PM ET or 4:00 PM – 10:00 PM ET
• Additional Screening: Drug screening and fingerprinting required

What You Can Expect

Agents will provide customer service support in a financial services environment with a focus on prepaid card and account-related needs.

This opportunity requires agents who can:

• Provide professional customer service
• Assist customers with account-related questions and concerns
• Navigate financial service and prepaid card systems
• Research customer concerns and identify appropriate solutions
• Communicate information clearly and accurately
• Follow established procedures and workflows
• Maintain customer privacy and confidentiality
• Work accurately within a regulated service environment

Ideal Candidate

This opportunity may be a strong fit for individuals who:

• Have experience in financial services and/or prepaid cards
• Have strong customer service skills
• Communicate clearly and professionally
• Have excellent attention to detail
• Are comfortable following strict processes and procedures
• Can navigate multiple computer systems
• Have strong problem-solving skills
• Can remain patient and professional during challenging customer interactions
• Understand the importance of protecting sensitive customer information
• Are comfortable working in a compliance-focused environment

Pay Information

Pay During Training – Phase 1

$7.64 per hour

Pay During Training – Phase 2

$14.50 per hour

The increased training pay begins with Phase 2 and continues through the remainder of the certification period.

After Training Hourly Pay

$14.50 per hour

Additional Screening Requirements

This opportunity requires additional screening before agents can move forward with the program.

• Drug screening is required
• Fingerprinting is required

Please make sure you are willing and able to complete these requirements before enrolling.

Certification Schedule

Class Times Offered:

• 9:00 AM – 3:00 PM ET
• 4:00 PM – 10:00 PM ET

Classes are held Monday through Friday and are approximately 6 hours per day.

Certification Phase 1

November 2, 2026 – December 10, 2026

Instructor-Led & Self-Study Content

During Phase 1, agents will begin learning the systems, processes, policies, customer service procedures, and compliance expectations required to successfully support customers.

Agents should be prepared for an interactive learning environment that requires consistent attendance, participation, attention to detail, and completion of required training activities.

Certification Phase 2

December 11, 2026 – January 18, 2027

Certification Call-Taking

During Phase 2, agents will begin applying the skills learned during Phase 1 through certification call-taking.

Pay increases to $14.50 per hour beginning with Phase 2.

This phase gives agents an opportunity to demonstrate customer service skills, system navigation, accuracy, professionalism, and the ability to follow required program procedures.

No Class Dates

• Wednesday, November 11, 2026 – Veterans Day
• Thursday, November 26, 2026 – Thanksgiving Day
• Friday, November 27, 2026 – Day After Thanksgiving
• Monday, November 30, 2026 – Cyber Monday
• Friday, December 25, 2026 – Christmas Day
• Friday, January 1, 2027 – New Year’s Day

Please Note: Class will be held Monday, January 18, 2027, which is Martin Luther King Jr. Day.

Before You Apply

Please review the certification schedule and screening requirements carefully before enrolling.

Certification begins November 2, 2026 and continues through January 18, 2027. Two class schedules are available, with each class requiring approximately 6 hours per day, Monday through Friday.

This opportunity also requires drug screening and fingerprinting.

Please do not enroll unless you are confident that you can meet the certification schedule, screening requirements, and program expectations.

Important Disclaimer

This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.

Program availability, certification classes, hourly pay, screening requirements, schedules, and other program requirements are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a program.