Holiday Retail Customer Service & Sales

Program Overview

• Opportunity Type: Work From Home Independent Contractor
• Program Type: Inbound Customer Service & Sales
• Industry: Retail
• Engagement: Limited Engagement (November 25, 2026 – January 2, 2027)
• Pay During Training: $7.64 per hour
• After Training Hourly Pay: $11.00 per hour
• Servicing Incentive: Earn $15.00 per hour when requirements are met
• Certification Begins: November 2, 2026
• Certification Ends: November 24, 2026
• Class Schedule: Monday through Friday
• Class Times: 9:00 AM – 3:00 PM ET or 4:00 PM – 10:00 PM ET
• Class Length: 6 hours per day

What You Can Expect

Agents will help customers shop, place orders, and resolve questions during the holiday rush.

This opportunity may include:

• Greeting customers warmly and responding to inquiries quickly
• Helping with product selection, locating items, placing orders, and handling returns or replacements
• Asking open-ended questions and recommending solutions to encourage purchases
• Answering questions about products, policies, services, sales, and promotions
• Supporting order tracking, gift card and loyalty questions, and store locations
• Listening to customer concerns and resolving them quickly and effectively

This retailer supports all outdoor sports. Agents may assist customers with hunting equipment, including firearms and ammunition.

Ideal Candidate

This opportunity may be a strong fit for individuals who:

• Have strong customer service skills
• Enjoy a customer service and sales environment
• Have working knowledge of a variety of sports and outdoor activities
• Communicate with empathy, patience, and active listening
• Can handle complaints and resolve issues effectively
• Have working knowledge of Microsoft Outlook, Excel, and Word
• Can type 25 words per minute or more
• Have previous call center experience (a plus)

Pay Information

Pay During Training

$7.64 per hour

After Training Hourly Pay

$11.00 per hour

Holiday Servicing Incentive

Earn $15.00 per hour ($7.50 per interval) when you service at least 30 hours (60 intervals) per invoice period with a Commitment Adherence of at least 90%.

That is an average of just 15 hours per week. Invoice periods run from the 1st to the 15th and from the 16th to the end of each month.

Hourly amounts assume two 30-minute intervals and are shown before deduction of the Platform Usage Fee.

Servicing Requirements

• Servicing intervals are available 7 days a week from 8:00 AM – 12:00 AM ET, with the most availability from 2:00 PM – 8:00 PM ET
• 4 hours (8 intervals) required on Saturdays and/or Sundays
• 4 hours (8 intervals) required on Friday, November 27 and Monday, November 30

Certification Schedule

Class Times Offered:

• 9:00 AM – 3:00 PM ET
• 4:00 PM – 10:00 PM ET

Classes are held Monday through Friday and are approximately 6 hours per day.

No Class

• Wednesday, November 11, 2026

Certification Phase 1

November 2, 2026

Instructor-Led & Technical Support Session

Test your equipment and internet connection, check your camera, audio, and microphone, and meet your classmates. Certification revenue is earned during this phase.

Certification Phase 2

November 3, 2026 – November 13, 2026

Instructor-Led & Self-Study Content

Learn the client, how to navigate the systems, and how to resolve customer inquiries. This phase requires strong attention to detail and active class participation.

Certification Phase 3

November 16, 2026 – November 24, 2026

Virtual Classroom With Live Certification Call-Taking

Apply what you learned in Phase 2 to scheduled live calls.

Enrollment Requirements

• Background check and photo ID verification
• $50.00 non-refundable class confirmation deposit
• Computer, hardwired internet connection, and headset that meet platform system requirements

Before You Apply

Please review the certification schedule and holiday servicing requirements carefully before enrolling.

Certification begins November 2, 2026 and runs through November 24, 2026. Servicing runs from November 25, 2026 through January 2, 2027.

The deadline to apply is October 29, 2026.

Important Disclaimer

This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.

Program availability, certification classes, hourly pay, incentives, screening requirements, servicing requirements, and schedules are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a program.