Cruise Line Customer Service
Remote Independent Contractor Opportunity. Work from the comfort of your home with Eleve Business Solutions LLC.
Remote Independent Contractor Opportunity
Work from home providing customer service to cruise guests and travel agent partners for a well-known cruise line program.
This opportunity is ideal for individuals with a passion for travel and a spirit of adventure who want to help others plan the vacation of a lifetime.
This is a year-round program, and DailyPay is available.
Program Overview
- Opportunity Type: Work From Home Independent Contractor
- Program Type: Inbound Customer Service
- Industry: Cruise & Travel
- Opportunity Availability: Year-Round Program
- Pay During Training: $7.64 per hour
- After Training Hourly Pay: $13.00 per hour
- Additional Training Incentive: Available
- Certification Begins: November 16, 2026
- Certification Ends: December 28, 2026
- Class Schedule: Monday through Friday
- Class Times: 9:00 AM – 1:00 PM ET or 6:00 PM – 10:00 PM ET
- Class Length: 4 hours per day
- Webcam: Required during class
What You Can Expect
Agents will serve on the front lines of the guest and travel agent experience.
This opportunity may include:
- Answering questions about cruises, destinations, ship amenities, and pre-cruise details
- Supporting both guests and travel agent partners by phone
- Researching and locating answers using the client website, knowledge base, and system tools
- Responding to inquiries independently, accurately, and consistently
- Documenting all calls, resolutions, and follow-up actions
Ideal Candidate
This opportunity may be a strong fit for individuals who:
- Have a passion for travel and vacations
- Communicate clearly and confidently in English
- Have outstanding problem-solving skills
- Are patient and empathetic and can work well under pressure
- Provide knowledgeable, friendly customer service
- Can follow processes and workflows for compliance
- Have weekend availability
Pay Information
Pay During Training
$7.64 per hour
After Training Hourly Pay
$13.00 per hour
Additional Training Incentive
After completing Phase 2, agents who service a minimum of 12 hours per week during the certification period may earn an additional:
$1.81 per hour
Agents who service a minimum of 13 hours per week during the certification period after Phase 2 may also qualify for an additional $100 incentive when the first production opportunity is offered and accepted.
Incentive eligibility is subject to applicable program requirements.
Servicing Schedule
- Monday – Friday: 9:00 AM – 9:30 PM ET
- Saturday & Sunday: 9:00 AM – 5:30 PM ET
- Most intervals are available Saturdays, Sundays, and Mondays
- 5 hours (10 intervals) required on Saturday and/or Sunday
DailyPay
DailyPay is available for eligible servicing revenue. Certification revenue is not eligible for DailyPay.
Certification Schedule
Class Times Offered:
- 9:00 AM – 1:00 PM ET
- 6:00 PM – 10:00 PM ET
Classes are held Monday through Friday and are approximately 4 hours per day.
No Class
- Thursday, November 26, 2026
- Friday, November 27, 2026
- Monday, November 30, 2026
- Thursday, December 24, 2026
- Friday, December 25, 2026
Certification Phase 1
November 16, 2026 – December 17, 2026
Instructor-Led & Self-Study Content
Learn the tools, systems, and resources needed to provide quality service and cruise information to guests and travel agent partners.
Certification Phase 2
December 18, 2026 – December 28, 2026
Live Certification Call-Taking
Up to 2 hours per day of live call-taking during class, combined with classroom learning.
Enrollment Requirements
- Background check and photo ID verification
- Webcam required, and you must be on camera during class activities
- $50.00 non-refundable class confirmation deposit
- Minimum of 10 hours (20 intervals) per week during certification
- Computer, hardwired internet connection, and USB noise-cancelling headset that meet platform system requirements
- You are not eligible if you currently service another program for this cruise line or have serviced its affiliated cruise brands through the platform
Before You Apply
Please review the certification schedule and holiday no-class dates carefully before enrolling.
Certification begins November 16, 2026 and continues through December 28, 2026, with 4-hour classes Monday through Friday.
The deadline to apply is November 5, 2026.
Important Disclaimer
This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.
Program availability, certification classes, hourly pay, incentives, screening requirements, servicing requirements, and schedules are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a program.
This is an independent contractor opportunity, not employment. Client programs, schedules, certification requirements, availability and earnings may vary.