Bilingual Education Technology Customer Support
Remote Independent Contractor Opportunity. Work from the comfort of your home with Eleve Business Solutions LLC.
Spanish Bilingual | Remote Independent Contractor Opportunity
Work from home providing bilingual customer support by phone, chat, and email for a leading educational publishing and learning technology program.
This opportunity is ideal for individuals who have experience delivering clear, professional customer service, have strong technical skills, and enjoy troubleshooting technology-related issues.
Fluency in both English and Spanish is required for this opportunity.
Program Overview
- Opportunity Type: Work From Home Independent Contractor
- Program Type: Inbound Customer Service (Phone, Chat & Email)
- Industry: Education & Learning Technology
- Language Requirement: Fluent English & Spanish
- Pay During Training: $7.64 per hour
- After Training Hourly Pay: $17.00 per hour
- Additional Training Incentive: Available
- Certification Begins: November 16, 2026
- Certification Ends: December 16, 2026
- Class Schedule: Monday through Friday
- Class Time: 9:00 AM – 3:00 PM ET
- Class Length: 6 hours per day
What You Can Expect
Agents will be the first point of contact for students and educators who need help with digital learning platforms.
This opportunity may include:
- Supporting customers in English and Spanish by phone, email, and chat
- Guiding customers through registration, login, account setup, course access, and product activation
- Researching and troubleshooting technical and account-related issues
- Navigating support portals, documentation, FAQs, and knowledge resources
- Providing clear, step-by-step walkthroughs in both languages
- Documenting each interaction and the steps taken in the ticketing system
- Handling confidential customer information appropriately
Ideal Candidate
This opportunity may be a strong fit for individuals who:
- Speak and write English and Spanish fluently
- Have strong computer skills and learn new platforms quickly
- Can research and troubleshoot issues efficiently
- Can explain technical information in a clear, friendly way
- Are patient, empathetic, and professional
- Can stay calm in a fast-paced environment
- Have strong attention to detail and take accurate notes
Pay Information
Pay During Training
$7.64 per hour
After Training Hourly Pay
$17.00 per hour
Additional Training Incentive
After completing Phase 2, agents who service a minimum of 12 hours per week during the certification period may earn an additional:
$1.81 per hour
Agents who service a minimum of 13 hours per week during the certification period after Phase 2 may also qualify for an additional $100 incentive when the first production opportunity is offered and accepted.
Incentive eligibility is subject to applicable program requirements.
Servicing Schedule
- Sunday: 12:00 PM – 11:59 PM ET
- Monday – Thursday: 24 hours
- Friday: 12:00 AM – 9:00 PM ET
- Saturday: 10:00 AM – 8:00 PM ET
- Most intervals are available Monday – Friday, 8:00 AM – 9:00 PM ET
- 4 hours (8 intervals) required on Sundays and/or Mondays
Continuing Certifications
After completing certification for this call type, two additional continuing certifications must be completed to remain on the program.
Certification Schedule
Class Times Offered:
- 9:00 AM – 3:00 PM ET
Classes are held Monday through Friday and are approximately 6 hours per day.
No Class
- Thursday, November 26, 2026
- Friday, November 27, 2026
- Monday, November 30, 2026
Certification Phase 1
November 16, 2026 – December 9, 2026
Instructor-Led & Self-Study Content
Learn the client, how to navigate the systems, and how to answer registration questions. This in-depth course requires strong attention to detail, long periods of concentration, and active class participation.
Certification Phase 2
December 10, 2026 – December 16, 2026
Virtual Classroom With Live Certification Call-Taking
Build proficiency and accuracy while assisting customers on live calls.
Enrollment Requirements
- Background check and photo ID verification
- $50.00 non-refundable class confirmation deposit
- Minimum of 10 hours (20 intervals) per week during certification
- Computer, hardwired internet connection, and headset that meet platform system requirements
Before You Apply
Please review the certification schedule carefully before enrolling.
Certification begins November 16, 2026 and continues through December 16, 2026, with classes Monday through Friday from 9:00 AM – 3:00 PM ET.
This opportunity is specifically for agents who are fluent in both English and Spanish.
The deadline to apply is November 4, 2026.
Important Disclaimer
This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.
Program availability, certification classes, hourly pay, incentives, screening requirements, servicing requirements, and schedules are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a program.
This is an independent contractor opportunity, not employment. Client programs, schedules, certification requirements, availability and earnings may vary.