Member Services Customer Service

Program Overview

• Opportunity Type: Work From Home Independent Contractor
• Program Type: Inbound Customer Service
• Pay During Training: $7.64 per hour
• After Training Hourly Pay: $13.50 per hour
• Additional Training Incentive: Available
• Certification Begins: November 2, 2026
• Certification Ends: December 10, 2026
• Class Schedule: Monday through Friday
• Class Time: 10:00 AM – 4:00 PM ET
• Class Length: 6 hours per day
• Additional Screening: Background check and drug screening required

What You Can Expect

Agents will help members with service requests, scheduling concerns, and questions about their benefits while supporting them on their journey toward positive health outcomes.

This opportunity may include:

• Assisting members with transportation to and from healthcare appointments
• Resolving member concerns accurately and in a timely manner
• Documenting member concerns and confirming all information is correct
• Helping resolve issues with previous appointments or trips that did not go as scheduled
• Entering accurate request details into program systems
• Reviewing services and benefit eligibility with members
• Working with other departments to resolve service and eligibility issues
• Following all established procedures

Ideal Candidate

This opportunity may be a strong fit for individuals who:

• Enjoy helping people
• Have customer service experience in a high-volume, fast-paced environment
• Have healthcare industry experience (12 months preferred)
• Are patient and empathetic, including with members who may feel anxious or upset
• Can manage stress and work well under pressure
• Have strong written and verbal communication skills
• Can type 35 words per minute or more
• Are comfortable navigating multiple computer systems
• Have availability on Mondays

Pay Information

Pay During Training

$7.64 per hour

After Training Hourly Pay

$13.50 per hour

Additional Training Incentive

After completing Phase 2, agents who service a minimum of 12 hours per week during the certification period may earn an additional:

$1.81 per hour

Agents who service a minimum of 13 hours per week during the certification period after Phase 2 may also qualify for an additional $100 incentive when the first production opportunity is offered and accepted.

Incentive eligibility is subject to applicable program requirements.

Monday Servicing Availability

Approximately 25% of all available servicing intervals for this program are on Mondays.

Agents are required to service at least 4 hours (8 intervals) on Mondays. Servicing intervals are available daily from 4:00 AM – 8:00 PM ET.

Drug Screening Requirement

A background check and drug screening are required for this opportunity.

Both must be completed successfully at least 7 days before class begins. The combined cost is $75.00, paid directly to the screening vendor. This program also requires a monthly background check to stay in good standing.

Please do not enroll if you are unwilling or unable to complete the required screening.

Certification Schedule

Class Times Offered:

• 10:00 AM – 4:00 PM ET

Classes are held Monday through Friday and are approximately 6 hours per day.

No Class

• Thursday, November 26, 2026
• Friday, November 27, 2026
• Monday, November 30, 2026

Certification Phase 1

November 2, 2026 – November 24, 2026

Instructor-Led & Self-Study Content

During Phase 1, agents will learn the systems, member support processes, and program expectations required to successfully assist members. This phase requires strong attention to detail, long periods of concentration, and active class participation.

Certification Phase 2

November 25, 2026 – December 10, 2026

Certification Live Call-Taking

During Phase 2, agents will apply what they learned in Phase 1 to live calls.

Enrollment Requirements

• Background check, drug screening, and photo ID verification
• $50.00 non-refundable class confirmation deposit
• Minimum of 10 hours (20 intervals) per week during certification, including 8 intervals on Mondays
• Computer, hardwired internet connection, and headset that meet platform system requirements

Before You Apply

Please review the certification schedule and screening requirements carefully before enrolling.

Certification begins November 2, 2026 and continues through December 10, 2026, with classes Monday through Friday from 10:00 AM – 4:00 PM ET.

This opportunity is a great fit if you have Monday availability and enjoy providing patient, compassionate support.

The deadline to apply is October 26, 2026.

Important Disclaimer

This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.

Program availability, certification classes, hourly pay, incentives, screening requirements, servicing requirements, and schedules are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a program.