Cruise Line Customer Sales

Remote Independent Contractor Opportunity

Provide inbound customer support for a cruise line sales program from the comfort of your home. Agents assist callers with bookings, cruise-related questions, quotes, and other sales-related support while delivering knowledgeable and friendly customer service.

This opportunity is ideal for individuals who are comfortable in a sales-focused environment, can communicate confidently with customers, and are able to recommend additional products and services when appropriate.

Program Overview

• Opportunity Type: Work From Home Independent Contractor
• Call Type: Inbound Customer Sales
• Program: Cruise Line Customer Sales
• Production Service Revenue: $10.50 per hour / $5.25 per 30-minute interval*
• Certification Service Revenue: $7.64 per hour / $3.82 per 30-minute interval*
• Typical Earning Range: Contracted Service Partners typically earn between $11.01 and $13.15 per hour
• Certification Begins: August 31, 2026
• Certification Ends: October 9, 2026
• Class Schedule: Monday through Friday
• Class Time: 9:00 AM – 1:00 PM ET

*Hourly revenue assumes two 30-minute servicing intervals are completed during the hour. Revenue amounts shown are before applicable platform usage fees.

What You Can Expect

Agents will assist customers interested in cruise bookings and vacation-related services while supporting a sales-focused customer experience.

• Receive inbound calls for bookings, cruise questions, quotes, and general assistance
• Stay up to date on the latest cruise line sales and promotions
• Use effective sales techniques to help customers complete bookings
• Overcome customer objections and provide confident sales support
• Transfer inbound or outbound calls to designated internal support teams when needed
• Make outbound calls to designated internal support departments or customers for status updates and clarification
• Provide knowledgeable, friendly, and professional customer service
• Follow client procedures, workflows, and compliance requirements

Ideal Candidate

This opportunity may be a good fit for individuals who:

• Have strong written and verbal communication skills
• Are confident speaking with customers in a sales environment
• Have sales experience or a strong interest in sales
• Have strong problem-solving skills
• Can follow established processes and workflows for compliance
• Are patient, empathetic, and able to manage stress
• Can work well under pressure
• Provide knowledgeable, friendly, and polished customer service
• Are comfortable recommending upgrades and protection packages when appropriate

Revenue Information

Certification Period Revenue

$7.64 per hour*
$3.82 per 30-minute interval

Production Period Revenue

$10.50 per hour*
$5.25 per 30-minute interval

*Hourly amounts assume two 30-minute servicing intervals are completed during the hour and are shown before deduction of applicable platform usage fees.

Typical Earnings

Contracted Service Partners typically earn between $11.01 and $13.15 per hour.

Certification Incentive

After successfully completing Phase 2, agents who service a minimum of 12 hours / 24 intervals per week during the Certification Period may earn an additional:

$1.81 per hour
or
$0.905 per interval

Additional $100 Incentive

After completion of Phase 2, agents who service a minimum of 13 hours per week during the Certification Period may also qualify for an additional $100 incentive when the first Production Period opportunity is offered and accepted.

All incentives are subject to client program requirements and eligibility criteria.

Booking Incentives

Additional booking incentives are available for this opportunity.

• $2.00 for each net booking completed
• $0.50 for every B+ upgrade
• $1.00 for every CVP (Carnival Vacation Protection) package sold

Net bookings are gross bookings minus any cancelled bookings.

Required Technology

Equipment must meet current platform system and equipment standards.

• Dual monitors are recommended but not required
• Minimum monitor resolution of 1280 x 1024
• Hardwired internet connection
• Hardwired USB noise-cancelling headset with phone-quality audio
• Webcam required during certification
• Windows 11 computer that meets platform requirements
• Most recent version of Windows 11
• Computer must be fully patched with no pending Windows updates

ThinScale Requirement: This program uses ThinScale. Agents must maintain the most recent supported version of Windows 11 with all required updates completed.

Enrollment Checklist

Before enrolling, make sure you:

• Meet the required computer and equipment standards
• Have a hardwired internet connection
• Have a compatible hardwired USB noise-cancelling headset
• Have a working webcam
• Have at least one monitor meeting minimum resolution requirements
• Understand that dual monitors are recommended for this program
• Can attend the full certification schedule
• Can participate in a sales-focused customer service environment
• Can meet required servicing commitments, including weekend requirements

After You Are Enrolled

Certification will include instructor-led training, self-study content, program procedures, sales support techniques, and call-taking activities designed to prepare agents for production.

Agents should be prepared to learn program expectations, promotions, booking processes, and the overall customer experience required for success in this opportunity.

Certification Schedule

Class Time Offered:

• 9:00 AM – 1:00 PM ET

Classes are held Monday through Friday.

No Class: Monday, September 7, 2026

Certification Phase 1

August 31, 2026 – September 30, 2026

Instructor-Led & Self-Study Content

During Phase 1, agents will learn the systems, workflows, booking support expectations, and sales processes required for this cruise line customer sales program.

This phase prepares agents to confidently handle cruise-related questions, provide quotes, assist with bookings, and understand current promotions and service procedures.

Certification Phase 2

October 1, 2026 – October 9, 2026

Certification Call-Taking

During Phase 2, agents will begin applying the knowledge gained in Phase 1 through certification call-taking.

This phase gives agents an opportunity to demonstrate customer service, sales support, system navigation, and communication skills in a live servicing environment.

Servicing Availability

Servicing intervals are available 7 days a week, 365 days a year.

Monday – Friday
9:00 AM – 9:30 PM ET

Saturday & Sunday
9:00 AM – 5:30 PM ET

Most Intervals Available

Saturdays, Sundays, and Mondays typically offer the most intervals.

Special Servicing Requirements

This program includes a weekend servicing requirement.

Agents are required to complete:

5 hours / 10 intervals on a Saturday or Sunday, or a combination of both.

Please make sure you are available for weekend servicing before enrolling in this opportunity.

Before You Apply

Please review the opportunity carefully before enrolling.

This is a sales-focused customer service program, so agents should be comfortable assisting with bookings, discussing promotions, and helping customers move forward with cruise purchases and related add-ons.

Please do not enroll unless you are able to meet the technology, certification, and weekend servicing requirements listed above.

Important Disclaimer

This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.

Client programs, certification classes, revenue amounts, incentives, servicing requirements, schedules, and availability are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a client program.