Accident Assistance | AM Swoop Customer Service

Remote Independent Contractor Opportunity

Provide inbound customer service support for customers utilizing Accident Assistance Programs. Agents will assist callers with service-related needs while navigating client systems, following established procedures, and providing professional customer support.

This opportunity is ideal for individuals who have strong attention to detail, can remain focused for extended periods, and are comfortable assisting customers who may be experiencing stressful situations.

Program Overview

• Opportunity Type: Work From Home Independent Contractor
• Call Type: Inbound Customer Service
• Program: Accident Assistance | AM Swoop
• Production Service Revenue: $12.00 per hour
• Certification Begins: September 8, 2026
• Certification Ends: October 6, 2026
• Class Schedule: Monday through Friday
• Class Time: 9:00 AM – 1:00 PM ET
• Class Length: 4-hour class with paid self-study content

What You Can Expect

Agents will provide customer service support for individuals utilizing Accident Assistance Programs while learning the systems and procedures required to successfully handle service-related calls.

• Handle inbound customer service calls
• Assist customers with accident assistance service needs
• Gather and verify customer information
• Navigate client systems and tools
• Follow established procedures and workflows
• Document customer interactions accurately
• Provide calm and professional customer support
• Participate in instructor-led training and self-study activities
• Apply learned skills during live certification call-taking

Ideal Candidate

This opportunity may be a good fit for individuals who:

• Have strong customer service skills
• Communicate clearly and professionally
• Have excellent attention to detail
• Can remain focused for extended periods
• Are comfortable assisting customers during stressful situations
• Can follow detailed processes and instructions
• Are comfortable learning new computer systems
• Can actively participate in a virtual classroom environment
• Have reliable availability throughout certification

Revenue Information

Production Service Revenue

$12.00 per hour

Additional Incentive

After completing Phase 2, agents who service a minimum of 12 hours / 24 intervals per week during the applicable Certification Period may earn an additional:

$1.81 per hour
or
$0.905 per interval

Incentive eligibility is subject to all applicable client and program requirements.

Required Technology

Equipment must meet current platform system and equipment standards.

• USB hardwired headset with phone-quality audio
• Noise-cancelling microphone
• Webcam required during certification
• Computer and internet equipment that meet current platform standards
• Equipment must successfully pass required PC scans

Daily PC Scan Requirement

A PC scan must be completed each day in order to access certification class.

Agents should make sure their computer and equipment remain compliant throughout the entire certification period.

Webcam Requirement

Agents must be on webcam during certification class.

Your webcam should be properly installed, working, and available before certification begins.

Please be prepared to participate on camera during required class activities and engagement sessions.

Enrollment Checklist

Before enrolling, make sure you:

• Meet current computer and equipment standards
• Have a USB hardwired headset with a noise-cancelling microphone
• Have a working webcam
• Can successfully complete required daily PC scans
• Can attend class Monday through Friday
• Are available from 9:00 AM – 1:00 PM ET
• Can participate on camera during certification
• Can complete required paid self-study content
• Are available for the full certification period

Certification Schedule

Class Time Offered:

• 9:00 AM – 1:00 PM ET

Classes are held Monday through Friday.

The scheduled class is approximately 4 hours per day and includes paid self-study content.

Certification Phase 1

September 8, 2026 – September 29, 2026

Instructor-Led & Self-Study Content

During Phase 1, agents will learn the systems, procedures, and customer service expectations required to assist customers utilizing Accident Assistance Programs.

This phase requires strong attention to detail, concentration, active learner involvement, and consistent class participation.

Certification Phase 2

September 30, 2026 – October 6, 2026

Virtual Classroom With Live Call-Taking

During Phase 2, agents will begin applying what they learned during Phase 1 through a combination of virtual classroom instruction and live call-taking.

This gives agents an opportunity to gain practical experience while demonstrating their ability to navigate systems, follow required procedures, and provide quality customer service.

Before You Apply

Please review the certification schedule and technology requirements carefully before enrolling.

This opportunity requires daily PC scans, webcam participation during certification, a compatible hardwired USB headset, and reliable availability throughout the entire certification period.

Please do not enroll unless you are confident that you can meet the class attendance, technology, webcam, and certification requirements listed above.

Important Disclaimer

This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.

Client programs, certification classes, revenue amounts, incentives, schedules, servicing requirements, and availability are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a client program.