Spanish Bilingual Energy Customer Service

Remote Independent Contractor Opportunity

Provide inbound customer service support for an energy company while assisting customers with account questions, payment options, service plans, and other account-related needs.

Fluency in both English and Spanish is required for this opportunity.

This opportunity is ideal for individuals who are confident communicators, strong problem-solvers, and able to build trust with customers while following detailed processes and regulatory requirements.

Program Overview

• Opportunity Type: Work From Home Independent Contractor
• Call Type: Inbound Customer Service
• Industry: Energy / Utility Customer Service
• Language Requirement: Fluent English & Spanish
• Production Service Revenue: $17.00 per hour*
• Sign-On Bonus: Up to $250
• Certification Begins: September 14, 2026
• Certification Ends: October 27, 2026
• Class Schedule: Monday through Friday
• Class Time: 9:00 AM – 3:00 PM ET
• Class Length: 6 hours per day

*Revenue is shown before applicable platform usage fees.

$250 Sign-On Bonus

Agents may qualify for a $250 sign-on bonus.

To qualify, you must complete at least:

30 hours / 60 servicing intervals by December 31, 2026.

Bonus eligibility is subject to all applicable client program requirements.

What You Can Expect

Agents will provide inbound customer service support while helping customers understand their accounts, available service plans, payment options, and other energy-related services.

• Resolve customer questions and account concerns
• Process payment deferrals and installment plans
• Assist customers who may be moving or considering leaving their current plan
• Identify customer needs early in the call
• Recommend the appropriate available service plan
• Enroll customers in the correct plan
• Work toward resolving customer concerns during the first call
• Follow required energy company processes and policies
• Build trust and rapport through respectful communication
• Maintain a high level of customer satisfaction
• Follow required call flows and regulatory requirements
• Provide accurate and compliant customer service

Ideal Candidate

This opportunity may be a strong fit for individuals who:

• Speak English and Spanish fluently
• Have strong customer service skills
• Have excellent verbal communication skills
• Can communicate clearly and professionally in both languages
• Have strong active-listening skills
• Are confident problem-solvers
• Have an empathetic and helpful attitude
• Can make customers feel heard and valued
• Can quickly identify a customer’s needs
• Are comfortable discussing service plans and available options
• Can follow established workflows and compliance procedures
• Are comfortable working within a regulated customer service environment

Revenue Information

Production Service Revenue

$17.00 per hour*

*Revenue is shown before deduction of applicable platform usage fees.

Additional Certification Incentive

After completing Phase 2, agents who service a minimum of 12 hours / 24 intervals per week during the applicable Certification Period may earn an additional:

$1.81 per hour
or
$0.905 per interval

Incentive eligibility is subject to all applicable client program requirements.

Required Technology

Equipment must meet current platform system and equipment standards.

• Dual monitors are required
• Minimum 8 GB RAM required
• USB VoIP headset required during certification and production servicing
• Webcam required during certification
• Windows 11 computer that meets platform requirements
• Most recent version of Windows 11
• Computer must be fully patched with no pending Windows updates
• Equipment must successfully pass required PC scans

ThinScale Requirement: This program uses ThinScale. Agents must maintain the most recent supported version of Windows 11 with all required updates completed.

Daily PC Scan Requirement

A PC scan must be completed each day in order to access certification class.

Agents should make sure their computer and equipment remain compliant throughout the entire certification period.

Webcam Requirement

Agents must be on webcam during certification class.

Your webcam should be properly installed and working before certification begins. Agents must be prepared to participate on camera during required class activities.

Enrollment Checklist

Before enrolling, make sure you:

• Speak both English and Spanish fluently
• Meet current computer and equipment standards
• Have two monitors
• Have at least 8 GB of RAM
• Have a compatible USB VoIP headset
• Have a working webcam
• Can successfully complete required daily PC scans
• Can attend class Monday through Friday
• Are available from 9:00 AM – 3:00 PM ET
• Can participate on camera during certification
• Can meet the required Monday servicing commitment
• Are available for the full certification period

After You Are Enrolled

Certification will include instructor-led training, self-study content, program policies, system navigation, compliance procedures, customer service techniques, and certification call-taking.

Because this opportunity involves utility accounts and regulated customer interactions, agents must be comfortable following detailed processes while maintaining accurate and professional customer service.

Certification Schedule

Class Time Offered:

• 9:00 AM – 3:00 PM ET

Classes are held Monday through Friday and are approximately 6 hours per day.

No Class: Monday, October 12, 2026

Certification Phase 1

September 14, 2026 – October 16, 2026

Instructor-Led & Self-Study Content

During Phase 1, agents will learn the systems, policies, customer service processes, call flows, account procedures, and compliance requirements needed to successfully support customers.

Agents should be prepared for an interactive learning environment that requires concentration, participation, and consistent attendance.

Certification Phase 2

October 19, 2026 – October 27, 2026

Certification Call-Taking

During Phase 2, agents will begin applying what they learned during Phase 1 through certification call-taking.

This phase allows agents to demonstrate customer service, system navigation, bilingual communication, compliance, and problem-solving skills in a live servicing environment.

Servicing Availability

Monday – Friday*
8:00 AM – 8:30 PM ET

Most Intervals Available

Monday – Friday*
8:00 AM – 7:00 PM ET

*Servicing times are subject to change based on client needs.

Special Servicing Requirement

This program includes a required Monday servicing commitment.

Agents must complete:

4 hours / 8 intervals on Mondays.*

Please make sure you have Monday availability before enrolling in this opportunity.

*Requirement is subject to change based on client needs.

Before You Apply

Please review all requirements carefully before enrolling.

This opportunity specifically requires agents who are fluent in both English and Spanish. You must also have dual monitors, at least 8 GB of RAM, a compatible USB VoIP headset, a webcam, and the ability to complete daily PC scans.

Agents must also be available for the required 6-hour certification schedule and the 4-hour Monday servicing commitment.

Please do not enroll unless you are confident that you can meet the language, technology, certification, and servicing requirements listed above.

Important Disclaimer

This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.

Client programs, certification classes, revenue amounts, incentives, bonuses, servicing requirements, schedules, and availability are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a client program.