Fraud Detection Customer Service Agent Opportunity

Universal Fraud Detection Customer Service Agent Opportunity

Deadline Aug 13, 2026

Eleve Business Solutions LLC is currently looking for professional, detail-oriented individuals interested in providing inbound fraud detection and customer service support through the Arise® Platform.

This opportunity is ideal for individuals who have experience in financial services, fraud detection, banking support, card services, or customer service roles that require accuracy, confidentiality, and strong attention to detail.

Please review the certification/training dates and times before applying to make sure this opportunity fits your availability.

About This Opportunity

This is an inbound customer service opportunity focused on fraud prevention, fraud detection, and account activity support. Agents may assist cardholders with fraud-related concerns, account activity verification, lost or stolen cards, emergency card support, and other cardholder service needs.

Agents should be comfortable working in a fast-paced, compliance-focused environment where accuracy, professionalism, and confidentiality are extremely important.

Support may include assisting customers with:

• Fraud prevention and detection inquiries
• Account activity verification
• Cardholder questions and concerns
• Lost or stolen card support
• Emergency card replacement assistance
• Emergency cash replacement support when applicable
• Telephone-based card activation support
• Reviewing transactions and spending history for possible fraud indicators
• Documenting findings clearly and accurately

What You’ll Be Doing

• Answer inbound customer service calls related to fraud and cardholder support
• Monitor and review account activity for possible fraud indicators
• Verify customer activity and gather supporting information when needed
• Assist with lost, stolen, blocked, or replacement card concerns
• Use available tools and resources to provide timely and accurate support
• Follow required workflows, security procedures, and compliance guidelines
• Communicate clearly and professionally with customers
• Document call details and findings accurately
• Maintain confidentiality and protect customer information at all times

Who This Opportunity Is Best For

This opportunity may be a good fit for individuals who:

• Have experience in financial services, banking, fraud support, or card services
• Have strong problem-solving and decision-making skills
• Can follow detailed processes and workflows exactly as instructed
• Are comfortable handling sensitive customer concerns
• Have strong verbal and written communication skills
• Can multitask while navigating multiple systems
• Have intermediate computer skills
• Can type at least 40 words per minute
• Are patient, professional, and calm under pressure
• Understand the importance of security, privacy, and compliance

Certification / Training Availability

Before applying for this opportunity, please review the certification schedule carefully to make sure you are available for the required training dates and times.

Agents must be able to attend certification consistently and participate during the scheduled class time. Missing class, arriving late, or failing to participate when required may affect your ability to continue in the certification course.

• Phase 1 Certification: August 31, 2026 through September 23, 2026
• Phase 2 Live Certification Call-Taking: September 24, 2026 through October 7, 2026
• Class Days: Monday through Friday
• Class Time: 9:00 a.m. to 3:00 p.m. ET
• No Class: Monday, September 7, 2026

Please only move forward with this opportunity if you are available during the certification schedule listed above. Certification times and requirements are subject to change based on client program needs and final enrollment confirmation.

Certification Requirement

Before servicing this opportunity, agents must successfully complete the required certification process through the Arise® Platform.

Certification includes both instructor-led learning and self-study content. Agents will learn about the client program, systems, tools, applications, policies, procedures, and compliance expectations.

Certification may include:

• Instructor-led sessions
• Self-study modules completed during class time
• Participation activities
• Knowledge checks and assessments
• Compliance training
• Live certification call-taking
• Quality evaluations before moving into full servicing

Agents should be prepared for a structured certification process that requires strong attention to detail, class participation, concentration, and consistent attendance.

Important Certification Notes

• Agents should only apply if they are available for the full certification schedule listed above
• Certification classes are scheduled as 6-hour weekday classes
• Attendance is very important throughout certification
• Missing the first day of class may result in removal from the course
• Agents must be prepared to be on webcam during class activities
• A webcam is required during certification
• Agents may need to participate in role plays, meet and greet activities, and knowledge checks
• All required assessments and modules must be completed successfully
• A class confirmation deposit may be required and may be non-refundable

Enrollment Requirements

This opportunity may require additional enrollment steps before an agent can be confirmed for certification.

Enrollment steps may include:

• Selecting the client opportunity through the Arise® Platform
• Selecting an available certification class
• Completing a PC scan
• Completing photo ID verification
• Reviewing and completing required acknowledgement forms
• Completing a background check
• Completing a drug screening, if required by the client program
• Watching the portal and email for enrollment updates

Agents should carefully monitor their email, including spam or junk folders, for important enrollment instructions and deadlines.

Equipment Requirements

Agents must have equipment that meets Arise® Platform standards and any additional client program requirements.

• Desktop or laptop computer that meets platform standards
• At least 8 GB RAM or greater
• Hardwired Ethernet internet connection
• Hardwired USB headset with phone-quality audio
• Noise-cancelling microphone
• Dual monitors are required
• Webcam required during certification
• Apple or Android cell phone for secondary verification
• Processor requirements may apply
• A client-provided security key may be required
• Quiet, professional, distraction-free workspace

Schedule Expectations After Certification

This opportunity may offer servicing availability 24 hours a day, 7 days a week, 365 days a year, based on client needs and available servicing intervals.

Weekend availability is important for this opportunity. Agents may be required to service a minimum number of hours on Saturdays and/or Sundays.

Exact schedule options, certification times, and servicing requirements will be reviewed during the enrollment and onboarding process.

Service Revenue

$14.50 USD/hour + potential incentives, based on servicing intervals and client program requirements.

Revenue may vary by program phase, servicing requirements, eligibility, and successful completion of certification. Any applicable platform fees, incentives, and schedule requirements will be reviewed with eligible agents during the enrollment process.

Additional Eligibility Notes

This opportunity may have additional eligibility requirements. Agents may not qualify if they are currently enrolled in another conflicting client opportunity, have recently dropped or failed certification, have unresolved adherence concerns, or do not meet client-specific requirements.

Final eligibility is determined through the Arise® Platform and client program requirements.

Why Join Through Eleve Business Solutions LLC?

• Work from home
• No daily commute
• Remote fraud detection support opportunity
• Opportunity to build experience in financial services and fraud support
• Opportunity to service client programs through the Arise® Platform
• Receive guidance through the registration and onboarding process

Independent Contractor Notice

This is not an offer of employment. This is an opportunity to enter into a business-to-business relationship with Eleve Business Solutions LLC as an independent contractor. Eleve Business Solutions LLC is an independent business using the Arise® Platform. Arise® is a registered trademark of Arise Virtual Solutions Inc. Client program availability, certification requirements, schedules, revenue, incentives, and eligibility may vary.