Inbound Customer Service

Deadline to apply: Jul 27, 2026

Eleve Business Solutions LLC is now accepting interest for a remote Healthcare Transportation Customer Service Opportunity.

This opportunity is a great fit for individuals who are patient, dependable, detail-oriented, and comfortable assisting members with transportation-related customer service needs. Agents may assist members with scheduling, appointment transportation questions, trip updates, concerns, eligibility information, and transportation recovery when a scheduled trip does not go as planned.

This is an independent contractor opportunity, not employment. Client programs, schedules, certification requirements, availability, and earnings may vary.

Program Overview

Type of Program: Inbound Customer Service

Industry Type: Healthcare transportation support

Work Location: Remote / Work from home

Drug Screening: Required

This opportunity is best suited for agents who are comfortable with fast-paced customer service, can remain calm under pressure, and are available to service on Mondays.

Important Schedule Note: This is a strong fit for agents who are available on Mondays, as 25% of all intervals are available on Mondays.

What You’ll Be Doing

• Speak with members and assist with transportation to and from appointments.
• Help support members in their journey toward positive health outcomes.
• Resolve member concerns in an accurate and timely manner.
• Receive and document customer concerns promptly.
• Confirm that all relevant information is correct.
• Assist with previous appointment concerns.
• Support transportation recovery when a scheduled trip has failed.
• Follow required procedures and workflows.
• Enter accurate trip data into required systems.
• Review and educate members on services and benefit eligibility.
• Collaborate with internal departments to help resolve transportation and eligibility issues.

Some calls may involve members who are distressed, impatient, fearful, or anxious. This can be challenging, but it also creates an opportunity to provide meaningful support and make a real difference.

Ideal Candidate

This opportunity may be a good fit if you:

• Are available to service on Mondays.
• Have previous customer service experience.
• Are comfortable in a high-volume, fast-paced environment.
• Can handle back-to-back calls professionally.
• Have healthcare industry experience or similar experience.
• Can follow processes, workflows, and compliance requirements.
• Are comfortable learning systems and using function keys.
• Have strong problem-solving skills.
• Provide friendly, knowledgeable customer service.
• Show patience, empathy, and professionalism.
• Can manage stress and work under pressure.
• Communicate clearly by phone and in writing.
• Can type at least 35 words per minute.

A minimum of 12 months of healthcare industry experience is preferred, but not required for every applicant.

Required Technology

Your equipment must meet platform and client program standards.

Computer Requirements

• Windows 11, fully updated with no pending updates.
• 12 GB RAM.
• 40 GB available hard drive space.
• 60 GB total hard drive space.
• USB 3.0 port.

Internet Requirements

• Hard-wired internet connection required.
• Wireless connection is not accepted.
• Minimum 30 Mbps download speed.
• Minimum 10 Mbps upload speed.
• Maximum latency threshold: 50 ms.

Monitor Requirements

• Dual monitors required.
• Both monitors must support 1920 x 1080 resolution.
• Full HD / 1080p resolution required.

Additional Equipment

• Webcam required during class.
• Noise-cancelling USB headset with phone-quality audio required.
• Computer must maintain the most recent version of Windows 11 with no pending updates.

The enrollment process may include a PC scan to confirm certain system requirements.

Webcam Requirement

A webcam is required during class. Agents must be prepared to be on camera during engagement activities, including but not limited to:

• Day 1 meet and greet.
• Role plays.
• Knowledge checks.
• Class participation activities.

Failure to go on camera when required may result in being dropped from class.

Certification Schedule

Phase 1: Instructor-Led & Self-Study Content
August 10, 2026 – August 31, 2026

Phase 2: Certification Live Call-Taking
September 1, 2026 – September 14, 2026

Class Times Offered:
Monday – Friday
6-hour class
10:00 a.m. – 4:00 p.m. ET

Please make sure you are available for the full class schedule before applying.

Certification Expectations

During certification, agents will learn about the client, systems, workflows, and how to address member questions and concerns.

• Strong attention to detail.
• Lengthy periods of focused concentration.
• Active participation.
• Completion of self-study content.
• Ability to follow instructions and workflows.
• Professional communication.
• Technology readiness.

Self-study modules are completed during class.

Certification Completion Requirements

To successfully complete certification, agents must meet program requirements, which may include:

• Completing all self-paced modules on time with 100%.
• Passing all quizzes, exams, and tollgates.
• Passing role-play scenarios using quality guidelines.
• Completing required security awareness training.
• Scoring 85% or higher on the security awareness assessment before taking calls.
• Meeting technology requirements.
• Achieving an Average Handle Time of 850 seconds or less during Phase 2.
• Passing 3 out of 5 quality audits during Phase 2.
• Servicing a minimum of 24 intervals per week during Phase 2.

Certification Servicing Requirements

During the Certification SOW period, agents are required to service a minimum of:

• 10 hours per week.
• 20 intervals per week.

For this program, 8 of those intervals must be serviced on Mondays.

Servicing Times Available

Available Intervals:
Daily from 4:00 a.m. – 8:00 p.m. ET

Most Available Day:
Mondays

Monday Requirement:
4 hours / 8 intervals required on Mondays

This opportunity is best for agents who have Monday availability.

Revenue Information

Revenue may vary by phase and is subject to program terms, platform fees, deductions, adjustments, and Eleve Business Solutions LLC’s independent contractor pay structure.

Production Service Revenue:
$13.50 per hour

Revenue amounts are listed before deduction of any applicable platform usage fee, company administrative retention, adjustments, or other applicable deductions.

Available Incentives

Agents may have the opportunity to qualify for additional incentives based on program requirements.

• Additional revenue when servicing a minimum number of hours/intervals per week during the Certification SOW after Phase II.
• A possible business-level incentive when minimum servicing requirements are met and the first Production SOW is offered and accepted.

Incentive eligibility depends on meeting all applicable program requirements. Incentives are not guaranteed.

Important Class Attendance Notice

Class attendance is very important. Agents are strongly encouraged to attend class every day.

If you are unable to attend class, you must notify the instructor. Failure to notify the instructor may result in being dropped from class.

If you do not show up on the first day of class, you will be dropped with no exceptions.

Class Confirmation Deposit

This program requires a $50 class confirmation deposit.

The deposit is not refunded if you do not show up on the first day of class.

If you are dropped for not attending the first day, you will need to enroll in a new class if you wish to pursue another client program.

Enrollment Eligibility

You may not qualify for this opportunity if any of the following apply:

• Commitment adherence below 90%.
• Prior SOW termination for cause.
• Prior breach of SOW or client policy.
• Already in “interested” or “enrolled” status for another opportunity.
• Class dates or times overlap with another opportunity you are already enrolled in.
• Dropped or failed certification class within the last rolling 60 days.
• Three drops or fails from certification classes within a 12-month period.

Eligibility is subject to platform and client program requirements.

Before You Apply

Please make sure you can meet the following:

• You are available for the certification class schedule.
• You can attend class Monday through Friday from 10:00 a.m. – 4:00 p.m. ET.
• You are available to service on Mondays.
• You have or can obtain the required equipment.
• You have dual monitors.
• You have a webcam and are comfortable being on camera.
• You have hard-wired internet.
• You can complete a drug screening.
• You understand this is an independent contractor opportunity.
• You understand there are no guaranteed hours or guaranteed income.
• You understand client program requirements may change.

Important Disclaimer

This is an independent contractor opportunity, not employment with Eleve Business Solutions LLC, Arise, or any client. Client programs, schedules, certification requirements, availability, revenue, incentives, and eligibility requirements may vary and are subject to change.

Agents must complete all required onboarding, registration, equipment checks, screening, certification, and client program requirements before servicing.

Eleve Business Solutions LLC does not guarantee acceptance, certification completion, servicing intervals, revenue, incentives, or continued program availability.