Accident Assistance | AM Swoop Customer Service

Remote Independent Contractor Opportunity

Provide inbound customer service support for customers utilizing Accident Assistance Programs. Agents will assist callers with service-related needs while following established procedures, navigating client systems, and providing accurate and professional support.

This opportunity is best suited for individuals who are comfortable assisting customers during potentially stressful situations, can remain focused for extended periods, and have strong communication and attention-to-detail skills.

Program Overview

• Opportunity Type: Work From Home Independent Contractor
• Call Type: Inbound Customer Service
• Program: Accident Assistance
• Production Service Revenue: $12.00 per hour / $6.00 per 30-minute interval*
• Certification Service Revenue: $7.64 per hour / $3.82 per 30-minute interval*
• Certification Begins: August 20, 2026
• Certification Ends: September 18, 2026
• Class Schedule: Monday through Friday
• Instructor-Led Class: 4 hours per day
• Self-Study: 2 hours per day during Phase 1

*Hourly revenue assumes two 30-minute servicing intervals are completed during the hour. Revenue amounts shown are before applicable platform usage fees.

What You Can Expect

Agents will support customers who use Accident Assistance Programs while learning the systems, procedures, and service expectations required for the program.

• Handle inbound customer service calls
• Assist customers with accident-related service needs
• Navigate client systems and tools
• Gather and verify customer information
• Follow required processes and client procedures
• Document customer interactions accurately
• Provide professional and compassionate customer service
• Participate in instructor-led training and self-study activities
• Apply learned skills during live call-taking

Ideal Candidate

This opportunity may be a good fit for individuals who:

• Have strong customer service and communication skills
• Are comfortable assisting customers during stressful situations
• Have excellent attention to detail
• Can maintain focus for extended periods
• Are comfortable learning new systems and procedures
• Can follow detailed instructions
• Are comfortable participating in a virtual classroom
• Can complete daily self-study requirements
• Have reliable availability during certification
• Can complete required live servicing outside of scheduled class time

Revenue Information

Certification Period Revenue

$7.64 per hour*
$3.82 per 30-minute interval

Production Period Revenue

$12.00 per hour*
$6.00 per 30-minute interval

*Hourly amounts assume two 30-minute servicing intervals are completed during the hour and are shown before deduction of applicable platform usage fees.

Certification Incentive

After successfully completing Phase 2, agents who service a minimum of 12 hours / 24 intervals per week during the Certification Period may earn an additional:

$1.81 per hour
or
$0.905 per interval

Additional $100 Incentive

After completion of Phase 2, agents who service a minimum of 13 hours per week during the Certification Period may also qualify for an additional $100 incentive when the first Production Period opportunity is offered and accepted.

All incentives are subject to client program requirements and eligibility criteria.

Required Technology

Equipment must meet current platform system and equipment standards.

• Windows 11 computer that meets platform requirements
• Most recent version of Windows 11
• Computer must be fully patched with no pending Windows updates
• USB hardwired headset with phone-quality audio
• Webcam
• Reliable high-speed internet connection
• Equipment must successfully pass the required PC scan

ThinScale Requirement: This program uses ThinScale. Agents must maintain the most recent supported version of Windows 11 with all required updates completed.

Enrollment Checklist

Before enrolling, make sure you:

• Meet the required computer and equipment standards
• Have a USB hardwired headset
• Have a working webcam
• Can attend the entire class schedule
• Can participate on camera when requested
• Can complete required self-study content
• Can complete additional live servicing outside of scheduled class time
• Understand the certification performance requirements
• Are available for the full certification period

After You Are Enrolled

Certification requires active participation throughout the program. Agents should be prepared for instructor-led training, self-study assignments, role plays, knowledge checks, assessments, system practice, and live call-taking.

Participation and completion of all required certification activities are important to successfully move into production.

Certification Schedule

Class Time Offered:

• 9:00 AM – 1:00 PM ET

Classes are held Monday through Friday.

The scheduled instructor-led class is approximately 4 hours per day. Phase 1 also includes approximately 2 hours of required self-study content per day.

No Class: Monday, September 7, 2026

Certification Phase 1

August 20, 2026 – September 11, 2026

Instructor-Led & Self-Study Content

During Phase 1, agents will learn how to handle service calls for customers who utilize Accident Assistance Programs.

This phase requires strong attention to detail, extended periods of concentration, learner participation, and active involvement during class.

Agents should expect:

• 4 hours of instructor-led training per day
• 2 hours of self-study content per day

Certification Phase 2

September 14, 2026 – September 18, 2026

Virtual Classroom With Live Call-Taking

Phase 2 combines instructor-led classroom time with live call-taking, allowing agents to apply what they learned during Phase 1 while beginning to earn service revenue.

Additional live call-taking requirements and class details will be provided during certification.

Certification Period Requirements

During the Certification Period, agents are required to service a minimum of:

10 hours / 20 intervals per week

Required servicing must be completed during available times posted within the scheduling system and according to the program’s certification requirements.

These required servicing hours may be in addition to scheduled certification class and self-study time.

Certification Completion Criteria

To successfully complete certification, agents must:

• Pass required live certification call-taking days, when applicable
• Complete 100% of required daily self-study content
• Earn 85% or higher on assessments, mid-term assessments, simulations, and final assessments
• Participate in all required call-taking days
• Achieve an 85% or higher QA score on scored live certification calls
• Complete and sign the required USAA confirmation statement
• Complete required Success Strategies for Certification activities
• Complete required Success Strategies for Production activities
• Complete the Service Partner Security Awareness self-paced course
• Score at least 85% on the Security Awareness assessment before taking calls

Webcam Requirement

A webcam is required during certification.

Agents must be prepared to turn their cameras on when prompted during engagement activities, including:

• Day 1 Meet & Greet
• Role plays
• Knowledge checks
• Instructor engagement activities
• Other required certification activities

The PC scan completed during enrollment will check for a webcam.

Failure to go on camera when required may result in being dropped from the certification class.

Important Class Attendance Notice

Daily attendance is strongly encouraged and is critical to successfully completing certification.

If you are unable to attend a scheduled class, you should notify your instructor according to the program’s attendance requirements. Failure to properly communicate an absence may result in removal from the class.

Attendance on the first day of class is mandatory.

If you do not attend the first day of class, you will be dropped from the certification class with no exceptions.

Class Confirmation Deposit

A $50 Class Confirmation Deposit is required for this program.

The $50 deposit for this particular program is non-refundable.

If you do not complete the class and wish to pursue another available client program, you will need to enroll in a new class.

Before You Apply

Please review the certification schedule carefully before enrolling.

Although the instructor-led class is scheduled for 4 hours per day, Phase 1 also includes approximately 2 additional hours of required self-study each day. Agents must also be prepared to complete required live servicing during the Certification Period.

Please do not enroll unless you are able to meet the class attendance, self-study, servicing, equipment, webcam, and certification requirements listed above.

Important Disclaimer

This is a remote independent contractor opportunity available through Eleve Business Solutions LLC. It is not an offer of employment.

Client programs, certification classes, revenue amounts, servicing requirements, incentives, schedules, and availability are subject to change. Enrollment in a certification class does not guarantee successful certification or continued availability of a client program.