Resort Reservations Opportunity

Jul 17, 2026

Remote Reservations Customer Service | Independent Contractor Opportunity

Eleve Business Solutions LLC is now accepting interest for a remote Resort Reservations Customer Service Opportunity.

This opportunity is a great fit for individuals who enjoy helping guests, answering questions, managing reservation details, and providing professional support for resort-related services. Agents should be friendly, patient, organized, and comfortable assisting guests with lodging, dining, ticketing, packages, air travel, and general reservation questions.

This is an independent contractor opportunity, not employment. Client programs, schedules, certification requirements, availability, and earnings may vary.

Program Overview

Type of Program: Inbound Reservations Customer Service

Industry Type: Resort / Travel / Hospitality Reservations

Work Location: Remote / Work from home

Webcam During Certification: Required

Operating System Requirement: Windows 11, fully updated with no pending updates

Operating System Language: English

This opportunity is best suited for agents who can provide warm, professional, and detailed customer service while helping guests with reservation-related needs.

Service Revenue

Revenue may vary and is subject to program terms, platform fees, deductions, adjustments, and Eleve Business Solutions LLC’s independent contractor pay structure.

Service Revenue:
$12.00 per hour

Revenue amounts are listed before deduction of any applicable platform usage fee, company administrative retention, adjustments, chargebacks, or other applicable deductions.

This is an independent contractor opportunity. There are no guaranteed hours, guaranteed income, guaranteed certification approvals, or guaranteed client program placements.

Certification Schedule

Phase 1: Instructor-Led Certification
August 3, 2026 – September 2, 2026

Class Times Offered:
Monday – Friday
4-hour class
9:00 a.m. – 1:00 p.m. ET

Please make sure you are available for the full certification schedule before applying.

System Requirements

Equipment must meet platform and client program standards. Additional technology requirements for this opportunity include:

• A VOIP hardwired USB headset is required for class and servicing.
• Wireless headsets are not allowed.
• A smartphone or tablet is required to download an app for a security token.
• Webcam is required during certification.
• Windows 11 must be fully patched with no pending updates.
• The operating system must be in English.
• Agents must maintain the most recent version of Windows 11.

Agents must be prepared to complete any required PC scan or system check during the enrollment process.

Servicing Times Available

Available Intervals:
365 days a year
7:00 a.m. – 11:00 p.m. ET

Most Available Days:
Saturday, Sunday, and Monday

Special Servicing Requirement:
5 hours / 10 intervals required on Saturdays and/or Sundays, or a combination of both.

This opportunity is a strong fit for agents who have weekend availability.

What You’ll Be Doing

Agents selected for this opportunity will assist guests and team members with resort reservation-related calls.

• Create, confirm, and manage resort reservation calls.
• Assist guests or team members with lodging, dining plans, tickets, air travel, packages, and general questions.
• Answer questions about availability, packages, amenities, pricing, and promotions.
• Handle dietary needs, VIP arrangements, and other special requests according to high service standards.
• Address guest concerns or issues with patience and professionalism.
• Provide detailed information on resorts, packages, and services to help guests make informed decisions.

What to Expect

This opportunity may involve assisting guests who are planning important travel experiences. Agents should be prepared to provide clear, friendly, and accurate support while helping guests navigate reservation options and service details.

Calls may require patience, attention to detail, strong listening skills, and the ability to follow policies and workflows while maintaining a positive guest experience.

Ideal Candidate

This opportunity may be a good fit if you:

• Enjoy helping guests with travel or resort-related questions.
• Have strong customer service skills.
• Can provide knowledgeable, friendly, and polished service.
• Are comfortable handling reservation details.
• Can follow processes and workflows for compliance.
• Have strong organizational skills.
• Have strong problem-solving skills.
• Pay close attention to detail.
• Show patience and empathy.
• Can manage stress and work under pressure.
• Communicate clearly by phone and in writing.
• Are available for weekend servicing requirements.

Certification Expectations

Certification is required before servicing. During certification, agents can expect to learn about systems, tools, reservation processes, policies, procedures, and customer service expectations.

• Attend class Monday through Friday.
• Participate in instructor-led certification.
• Maintain focus and attention during class.
• Use a webcam when required during certification.
• Complete required learning activities.
• Follow all technology and attendance requirements.

Before You Apply

Please make sure you can meet the following before applying:

• You are available for the full certification schedule.
• You can attend class Monday through Friday from 9:00 a.m. – 1:00 p.m. ET.
• You have weekend availability for servicing.
• You can service 5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both.
• You have a VOIP hardwired USB headset.
• You understand wireless headsets are not allowed.
• You have a smartphone or tablet for security token access.
• You have a webcam and are comfortable using it during certification.
• You have Windows 11 fully updated with no pending updates.
• Your operating system is in English.
• You understand this is an independent contractor opportunity.
• You understand there are no guaranteed hours or guaranteed income.
• You understand client program requirements may change.

Important Disclaimer

This is an independent contractor opportunity, not employment with Eleve Business Solutions LLC, Arise, or any client. Client programs, schedules, certification requirements, availability, revenue, incentives, and eligibility requirements may vary and are subject to change.

Agents must complete all required onboarding, registration, equipment checks, screening, certification, and client program requirements before servicing.

Eleve Business Solutions LLC does not guarantee acceptance, certification completion, servicing intervals, revenue, incentives, or continued program availability.